FAQ
Find quick answers to common questions about orders, shipping, products, and more. Everything you need to know, all in one place.
Shipping, Payments & Refunds
Where do you ship to?
Where do you ship to?
We ship worldwide! No matter where you are, we’ll deliver straight to your doorstep.
How long does shipping take?
How long does shipping take?
FREE SHIPPING ABOVE €150
Shipping Timeframe:
Our shipping times vary depending on the destination and the product(s) you've ordered. Generally, we strive to process and dispatch orders within 3 business days.
For Standard Shipping, please allow 7 - 14 business days for standard shipping.
For Express Shipping, please allow 1 - 3 business days for express shipping.
Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.
Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
If you have any specific concerns about the delivery of your order, feel free to reach out to our customer support team.
Can I get a refund if I’m not satisfied with my purchase?
Can I get a refund if I’m not satisfied with my purchase?
We want you to be happy with your order. If you’re not satisfied, please review our Refund Policy for full details on eligibility and how to request a refund. Certain conditions may apply.
Online Courses
Do I need previous experience to take this course?
Do I need previous experience to take this course?
No prior experience is required! This course is designed for both beginners and experienced beauty professionals. We guide you step-by-step, so you’ll gain the skills needed to master hyper-realistic eyebrow extensions.
Is a starter kit included in the course?
Is a starter kit included in the course?
The starter kit is optional. You can purchase a professional starter kit separately to get all the tools and materials needed to start practicing immediately.
Will I receive a certificate after completing the course?
Will I receive a certificate after completing the course?
Yes! After successfully completing the course, you will receive an official certification, which you can use to boost your beauty career and attract more clients.
How long do I have access to the course?
How long do I have access to the course?
You get lifetime access! This means you can revisit the lessons anytime and stay updated with any new techniques we add in the future.
Brow Extensions
Are your products safe for sensitive skin?
Are your products safe for sensitive skin?
Yes, our products are formulated to be gentle and suitable for most skin types, including sensitive skin. However, we always recommend doing a patch test before full use.
What is the retention?
What is the retention?
Our brow extensions last up to 10 days on the skin and up to 6 weeks on the hair. To ensure optimum retention, proper pre-treatment and the right aftercare routine for your client are essential. We explain both in detail in our online training course.
How long does 1 pack of extensions last?
How long does 1 pack of extensions last?
You can treat up to 8 Clients with one pack of Brow Extensions, or even more if necessary. It always depends on how many Hairs you apply.
Can allergies occur?
Can allergies occur?
As with regular eyelash extensions, allergies can also occur with brow extensions. If a client has previously had an allergic reaction to traditional eyelash glue, treatment should not be performed. Otherwise, a patch test is still an option. If your client already wears eyelash extensions, it's likely they can tolerate brow extensions as well. You can find more information on this in our safety instructions below.
What needs to be considered afterwards?
What needs to be considered afterwards?
You can find more details on this in our online training course.
Roughly speaking, the following should be noted:
Avoid getting the eyebrows wet during the first 24 hours after treatment to ensure optimal bonding and retention of the extensions.
Do not use self-tanning products, visit the sauna, or use a sunbed for at least three days after treatment, as these can affect how long the extensions last.
Avoid exfoliating the eyebrow area to prevent premature removal of the extensions and to improve retention.
Gently cleanse your eyebrows with a mild cleanser to help the extensions last longer on both skin and hair.
Do not apply sunscreen to your eyebrows, as it may affect the retention of the extensions.
Avoid using oil-based products on or around your eyebrows to prevent premature loss of the extensions.
Refrain from rubbing your eyebrows harshly to avoid damaging the hairs and losing extensions early.
After swimming in salt or chlorinated water, rinse your eyebrows immediately with clean water, as both can weaken the adhesive.
Can I also perform a Brow Lift or Lamination afterwards?
Can I also perform a Brow Lift or Lamination afterwards?
The answer is yes. First, perform the brow lift or lamination treatment, followed by the brow extensions. This allows you to see the direction of your client’s natural hairs before applying the extensions, making it easier to create a uniform and polished result.
Can you dye the extensions?
Can you dye the extensions?
We do not recommend it for two Reasons:
1. There is a suitable Extension Color for every Hair Type.
2. The Developer and the Color can attack the Glue Points and cause the Extension to fall out.
Is it suitable for pregnant women?
Is it suitable for pregnant women?
There is no general restriction against pregnant women receiving brow or lash extensions. However, most stylists choose to avoid treatment during pregnancy or proceed only after the client has consulted with their doctor.
How long will the glue stay usable?
How long will the glue stay usable?
Closed for 1 year. Open for 3 months.
Brow Extensions glue safety instructions
Brow Extensions glue safety instructions
READ BEFORE USE
Contains Cyanoacrylate — may irritate the respiratory system. Use only in well-ventilated areas or outdoors.
Warning:
- Bonds to skin and eyelids within seconds.
- Keep out of reach of children.
- In case of eye contact: Rinse immediately and gently with water for several minutes. Remove contact lenses if possible and continue rinsing. Seek medical advice and have the product bottle with label on hand.
- Store locked away and out of reach of children.
- Dispose of contents and container at an approved waste facility.
- Shake well before use with the nozzle covered.
- Use within 2 months of opening.
For professional use only.