Privacy policy

PRIVACY POLICY

Last Updated: June 2026

1. INTRODUCTION

This Privacy Policy describes how Sugar Browed ("Sugar Browed", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you visit our website, create an account, purchase products or services, participate in educational programs, access digital content, communicate with us, or otherwise interact with our Services.

This Privacy Policy applies to:

  • Our website;

  • Customer accounts;

  • Online courses;

  • Educational platforms;

  • Digital products;

  • Physical product purchases;

  • Certifications;

  • Customer support services;

  • Marketing communications;

  • Community participation;

  • Affiliate and referral programs;

  • Any related services offered by Sugar Browed.

2. DATA CONTROLLER

Sugar Browed

Calle Severo Ochoa 41
29590 Málaga
Spain

NIF: Z3351581A

For privacy-related requests, please contact:

If a dedicated privacy email address is not available, requests may be sent to:

3. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect the following categories of personal information.

Identity Information

  • First name

  • Last name

  • Username

  • Account information

  • Customer profile information

Contact Information

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order Information

  • Products purchased

  • Order history

  • Transaction records

  • Purchase dates

  • Refund records

  • Shipping records

Payment Information

Payments are processed through third-party payment providers.

Sugar Browed does not store complete credit card information.

Payment providers may process:

  • Payment method information

  • Transaction identifiers

  • Billing details

Account Information

When you create an account, we may collect:

  • Login credentials

  • Account activity

  • Purchase history

  • Course enrollments

  • Certifications

  • Account preferences

Educational Platform Information

When using our online courses, educational materials, certifications, or learning platforms, we may collect:

  • Enrollment records

  • Learning progress

  • Course completion status

  • Assessment results

  • Certification records

  • Submitted assignments

  • Uploaded materials

  • Student activity records

Customer Support Information

When contacting us through email, support platforms, forms, live chat, or other communication channels, we may collect:

  • Support requests

  • Communications

  • Attachments

  • Screenshots

  • Customer service records

Device and Technical Information

We may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language settings

  • Time zone

  • Website activity

  • Referring URLs

  • Session information

Marketing Information

We may collect:

  • Newsletter preferences

  • Marketing preferences

  • Advertising interactions

  • Campaign engagement data

4. HOW WE COLLECT INFORMATION

We collect information:

  • Directly from you;

  • Automatically through website technologies;

  • Through customer accounts;

  • Through course platforms;

  • Through payment providers;

  • Through shipping and logistics providers;

  • Through marketing and analytics platforms;

  • Through affiliates and referral programs;

  • Through community platforms;

  • Through customer support interactions.

5. LEGAL BASIS FOR PROCESSING (GDPR)

Where GDPR applies, we process personal information based on one or more of the following legal grounds:

Contract Performance

To:

  • Process orders;

  • Deliver products;

  • Provide services;

  • Manage accounts;

  • Deliver educational content;

  • Issue certifications.

Legal Obligations

To comply with:

  • Tax laws;

  • Accounting requirements;

  • Consumer protection laws;

  • Regulatory obligations.

Legitimate Interests

To:

  • Improve Services;

  • Prevent fraud;

  • Protect intellectual property;

  • Investigate misuse;

  • Enforce contracts;

  • Defend legal claims;

  • Improve website performance;

  • Analyze customer behavior.

Consent

For:

  • Marketing communications;

  • Newsletter subscriptions;

  • Certain cookies and tracking technologies;

  • Optional promotional activities.

You may withdraw consent at any time.

6. HOW WE USE PERSONAL INFORMATION

We use personal information to:

  • Process orders;

  • Fulfill shipments;

  • Provide customer support;

  • Deliver digital content;

  • Manage customer accounts;

  • Operate educational platforms;

  • Issue certifications;

  • Improve website functionality;

  • Improve products and services;

  • Analyze customer experience;

  • Prevent fraud;

  • Prevent piracy;

  • Investigate account sharing;

  • Enforce our Terms and Policies;

  • Respond to legal requests;

  • Send service communications;

  • Deliver marketing communications where permitted.

7. FRAUD PREVENTION, SECURITY AND RIGHTS ENFORCEMENT

We may process personal information for:

  • Fraud prevention;

  • Chargeback investigations;

  • Identity verification;

  • Address verification;

  • Payment verification;

  • Intellectual property protection;

  • Copyright enforcement;

  • Trademark enforcement;

  • Account misuse investigations;

  • Piracy investigations;

  • Legal claims and dispute resolution.

Where necessary, account information, transaction records, access logs, and related information may be retained for these purposes.

8. CUSTOMER ACCOUNTS

Customers may create accounts through our website.

Customer accounts may contain:

  • Purchase history;

  • Educational content access;

  • Course progress;

  • Certifications;

  • Account settings;

  • Learning records.

Sugar Browed reserves the right to suspend, restrict, or terminate accounts where permitted by our Terms of Service.

Certain account-related information may be retained after account closure where required for legal, security, fraud prevention, intellectual property enforcement, accounting, or regulatory purposes.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies including:

  • Cookies;

  • Pixels;

  • Tags;

  • Web beacons;

  • Analytics technologies;

  • Tracking scripts.

These technologies help us:

  • Operate the website;

  • Improve performance;

  • Measure advertising effectiveness;

  • Analyze user behavior;

  • Personalize content;

  • Improve customer experience.

For additional information, please refer to our Cookie Policy.

10. ANALYTICS AND ADVERTISING

We may use tools and technologies provided by:

  • Google Analytics;

  • Google Ads;

  • Google Search Console;

  • Microsoft Clarity;

  • Meta (Facebook and Instagram);

  • TikTok;

  • Pinterest;

  • Shopify;

  • Other advertising and analytics providers.

These providers may collect information regarding your interaction with our website and advertisements.

We do not control how these third parties process information under their own privacy policies.

11. EMAIL MARKETING AND COMMUNICATIONS

Where permitted by law, we may send:

  • Newsletters;

  • Product announcements;

  • Educational content;

  • Promotional offers;

  • Cart reminders;

  • Marketing communications.

You may unsubscribe at any time using the unsubscribe link included in communications.

Service-related communications may continue where necessary to fulfill contractual obligations.

12. AFFILIATES, REFERRALS AND COMMUNITY FEATURES

Sugar Browed may operate:

  • Affiliate programs;

  • Referral programs;

  • Ambassador programs;

  • Membership communities;

  • Student communities;

  • Social media groups.

Participation may involve the processing of personal information necessary to administer these programs.

13. ARTIFICIAL INTELLIGENCE AND AUTOMATED TOOLS

Sugar Browed may utilize AI-assisted technologies and automated systems to support business operations, including:

  • Customer service;

  • Marketing;

  • Content development;

  • Data analysis;

  • Operational efficiency.

Where personal information is processed using such tools, appropriate safeguards are implemented to protect customer information.

Sugar Browed does not make solely automated decisions that produce legal or similarly significant effects without appropriate safeguards where required by law.

14. SHARING PERSONAL INFORMATION

Shopify Network Intelligence

Where enabled, Shopify may use certain customer information through Shopify Network Intelligence and related Shopify services to improve fraud prevention, store functionality, personalization, advertising performance, analytics, and other Shopify platform services. Such processing is performed by Shopify in accordance with Shopify's applicable privacy documentation and legal obligations. Sugar Browed does not control Shopify's independent processing activities.

We may share personal information with trusted service providers where necessary to operate our business.

These providers may include:

  • Shopify;

  • Shop Pay;

  • Payment processors;

  • Shipping carriers;

  • Fulfillment providers;

  • Logistics providers;

  • Educational platform providers;

  • Email service providers;

  • Analytics providers;

  • Marketing providers;

  • Affiliate software providers;

  • Community platform providers;

  • Professional advisors;

  • Legal authorities where required by law.

Personal information is shared only to the extent reasonably necessary for the applicable purpose.

15. INTERNATIONAL DATA TRANSFERS

Because Sugar Browed operates internationally, personal information may be processed in:

  • Spain;

  • Other European Union countries;

  • Serbia;

  • United Kingdom;

  • United States;

  • Other jurisdictions where our service providers operate.

Where required by applicable law, appropriate safeguards are implemented for international transfers, including contractual safeguards and other lawful transfer mechanisms.

16. DATA RETENTION

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on:

  • Legal requirements;

  • Tax obligations;

  • Accounting requirements;

  • Fraud prevention;

  • Dispute resolution;

  • Intellectual property enforcement;

  • Security requirements.

Order-related information may be retained for the period required under applicable Spanish law and other applicable regulations.

Marketing information may be retained until consent is withdrawn or the information is no longer required.

17. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights including:

  • Access;

  • Correction;

  • Deletion;

  • Restriction of processing;

  • Objection to processing;

  • Data portability;

  • Withdrawal of consent.

To exercise your rights, contact:

or

We may request verification of identity before responding to requests.

18. COMPLAINTS

If you are located within the European Union and believe your privacy rights have been violated, you may lodge a complaint with the competent supervisory authority.

For Spain, this is:

Agencia Española de Protección de Datos (AEPD)

19. DATA SECURITY

Sugar Browed implements reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No method of transmission or storage can be guaranteed to be completely secure.

20. CHANGES TO THIS PRIVACY POLICY

Sugar Browed reserves the right to modify this Privacy Policy at any time.

Updated versions will be published on our website.

Continued use of the Services following publication of changes constitutes acceptance of the updated Privacy Policy.

21. CONTACT INFORMATION

Privacy Questions:

General Support:

Sugar Browed
Calle Severo Ochoa 41
29590 Málaga
Spain

NIF: Z3351581A